Job Summary: The Front of House (FOH) team at Brading Roman Villa is a vital component
and the first point of contact for all visitors to the site. All three areas, comprising of the
museum reception, shop and coffee shop are where a “first impression” is created and
therefore this must always be demonstrated with a high standard of customer service.
The role of FOH Assistant is to ensure that this service and the visitor experience is
maintained and you will be expected to deliver a memorable level of customer service
proactively engaging with all visitors ensuring that they feel welcome and valued and have
an enjoyable experience within the museum and coffee shop.
Pay and Conditions
Type of Contract: This is a part-time, fixed term contract, from November 2021 to March
Salary: National Minimum Wage commensurate with your age.
Hours of Work: You will work a minimum of 14 hours per week. However, during peak
visitor times (school holidays) this may increase. Your working days will be agreed with you
but you will be expected to work some weekends, evenings and public holidays to cover
sickness and holidays.
Responsibilities: The roles have been split to help differentiate between sections however,
their responsibilities encompass all Front of House so are not exclusive to any one section.
The three sections are the Coffee Shop, the Retail Shop and the Museum Reception; you
will be expected to work in all three areas. (The full job description is available from
email@example.com or 01983 406223).
Qualifications: GCSE or equivalent in English and Maths. Level 2 Food Hygiene Certificate
and Emergency First Aid at Work Certificate are desirable.
Experience: Working in a customer facing role and assisting visitors with their queries etc.
Operating a till, card machine, cashing up and reconciling the day’s takings. Taking
customers’ food and drinks orders and serving these. Using a Barista style coffee machine
Application deadline: 1600 on Thursday, 27 October 2021
Interviews will be held on Monday 1 November 2021.
Commencement date of employment – immediately
To Apply: please send your CV and cover letter to firstname.lastname@example.org