We are excited to welcome you and we want to make your visit as safe and enjoyable as possible. This means there will be some changes to the way you visit.
We are currently operating with fewer staff and volunteers than previously so we appreciate your assistance and understanding during your visit.
To allow us to monitor visitor numbers there are timed slots for the museum which you can choose when booking.
Please have your ticket ready to show our staff either on your phone or a printed copy. You may need to queue for a short time while tickets are being checked.
How to book:
When you arrive:
- Please arrive within 10 minutes of the start time of your ticket. You may need to queue for a short time while tickets are checked. If you arrive late, we’ll not be able to guarantee you immediate entry.
- Please have your ticket ready to show our staff either on your phone or a printed copy.
- If you are paying on arrival please consider Gift Aid. If you are a UK taxpayer and you make a Gift Aid donation, the Museum can claim back extra money from the government through the Gift Aid scheme. This means that your donation is worth even more to the Museum. For every pound paid, we can claim back £0.25, so if your donation was £10 we can claim back an extra £2.50. By checking the box to Gift Aid while making a donation, you confirm that you agree to this statement.
During your visit:
- Face masks are no longer a requirement, however if you wish to wear one we do have some available free of charge.
- We advise you to follow social distancing where possible.
- We encourage you to use the hand sanitisers around the site.
- We have increased cleaning in all public areas and especially in areas of high contact.
- Toilets are regularly checked and cleaned.
- If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has had the virus in the last 7 days, please do not visit the museum and contact 111 for advice.
- Any children in your group must be supervised at all times.
- Given the need for safety for all of us, we thank you for observing these guidelines whilst visiting the villa, which will help us to continue to be a safe place for everyone to visit and enjoy.
We look forward to welcoming you back and will keep these guidelines under review.
Are you open?
We are pleased to announce that we are now open Tuesday to Saturday. 10am-4pm (Museum last entry 3pm)
Is my ticket for a specific day and time?
Yes, all tickets are valid only on the specified date and time.
NB: You can purchase tickets on the day from reception however we advise that you purchase tickets in advance of your visit to avoid queuing during busy periods.
Will my time in the museum be restricted?
No. We ask you to book a specific time and date for museum entry, so we can manage visitor numbers on-site. The café, shop and grounds are accessible without a ticket.
I am a Friend of Brading Roman Villa Member, do I still need to book and will I have to pay?
If you are a Friend of Brading Roman Villa Member you will still be able to visit for free, but we ask you to book in advance an entry ticket in order for us to manage numbers This ticket will be free of charge. You will need to present your membership card. If you are visiting with non-Friend members they will have to book via the website as usual.
Do you offer refunds?
Brading Roman Villa operates a policy of no refunds or exchanges for tickets bought at admissions, booked online or by telephone. Tickets are valid only for the date and time they are booked and cannot be transferred to another date. Credit/debit card transactions are made on a separate secure server managed by the Art Fund, Art Tickets platform, with full encryption of all credit card data. Your credit card details and personal information will not be shared with any other company or organisation. Use of the ticket implies agreement with our museum guidelines. The ticket remains the property of Brading Roman Villa and is not for re-sale, is non-refundable and non-transferable. The management reserves the right to refuse admission to any ticket holder and, in the interest of the public and for safety reasons, we also reserve the right to request visitors to leave the site at any time.
What if I can’t print my ticket?
Tickets can either be presented on paper or on a smart phone/tablet.
Will the Café be open?
Yes, the café is open 10am-3pm. Last food orders at 2.30pm. We have a lunch menu of hot/cold drinks, sandwiches, cakes and soup.
Take away options will be available and outside seating.
Face masks are no longer a requirement. However you will be mixing with people outside of your group and may wish to wear one. We can provide masks free of charge if you require one.
Will the Gift Shop be open?
Yes, the shop will be open and accessible without a ticket.
Can I bring my own picnic?
Yes, You are welcome to have your picnic within the grounds. Please remove all rubbish and use the bins provided.
Is there wheelchair access?
Yes, our Museum, shop and café are all accessible. Please note that as a rural site our outside grounds are a blend of stone, gravel and some uneven earth pathways. We are able to offer the loan of Museum wheelchairs but these are used at your own risk and we do not accept any responsibility for injury, accident or loss to you or others when in use.
Will the toilets remain open?
Yes, the toilets are open.
Will the accessible toilet be open?
Yes, the accessible toilet will be open. This space also includes the baby changing facilities.
Can I bring my dog/s?
Dogs are welcome outside in the grounds but not inside the museum, café or visitor centre. We do ask that they are kept on short leads at all times whilst on site.
What time is last entry to site?
The last museum entry is 3pm. Please note, these are entry times to the museum. The site will close at 4pm and the gates locked by 4.30pm so we kindly ask that you leave the car park by this time.
What time does the Museum open?
The Museum opens at 10am. The gates will be open at 9.30am.
What time does the Museum close?
Last entry to the Museum is 3pm, the Museum closes at 4pm. The gates will be locked at 4.30pm.
If your question has not been answered above, please email firstname.lastname@example.org and we will respond to your question as soon as possible.
Data collection for NHS Track & Trace
Recording customer details: how we use your information
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, DHSC has provided guidance which we have chosen to follow. The guidance recommends that we collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing. You are not obliged to provide this information and do not have to participate.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to coronavirus.
As a visitor to Brading Roman Villa you may be asked to provide some basic information and contact details. The following information will be collected:
- the names of all customers or visitors
- a contact phone number for each customer or visitor
- date of visit
The venue or establishment as the data controllers for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. If that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time. NHS Test and Trace as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue or establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
NHS Test and Trace as part of its guidance, has recommended that we retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them. For example, if other customers at the venue subsequently tested positive, NHS Test and Trace can request the log of customer, visitor and staff details on a particular day.
We may require you to pre-book appointments for visits or to complete a form on arrival.
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation. The use of your information is covered by the UK General Data Protection Regulations Article 6 (1) (f) – legitimate interests of the venue or establishment. The legitimate interest in this case is the interest of the venue/establishment in co-operating with NHS Test and Trace in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.
Collection of information from or about children under the age of 18 requires the consent of their parent or guardian.
We do not transfer personal data outside the UK, the EU or to anywhere else.
By law, you have a number of rights as a data subject, such as the, right to be informed, the right to access information held about you, the right to rectification on any inaccurate data that we hold about you. You have the right to request that we erase personal data about you that we hold (although this is not an absolute right). You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances. You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute). If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office.
We keep our privacy notice under regular review.